Karen F Hew
map-marker Fayetteville, North Carolina

Cancel subscription

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I wanted my subscription canceled and the canceled it.
View full review
Cons:
  • You get locked into subscription as soon as you get free trial
  • Refusal of refund
  • Bogus trial period

User's recommendation: DO NOT get a free sample.

Anonymous

Probioslim - Customer Care Review

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Mi opinión ha sido una basura no me he podido comunicar *** la línea en español porque siempre anda llena y ya dos veces me han cobrado el producto y eso que el que adquiri fue muestra gratis y no llevo ni una semana de adquirido cuando ya me han echo dos cobros

Probioslim Reply:
Hola Marcela, Gracias por comunicarte con nosotros. Nuestro manager de Satisfaccion se va comunicar contigo. Queremos recitficar la situacion y queremos que tu experiencia sea de las mejores posible!
View full review
Reason of review:
Poor customer service
Anonymous

Very clever Scam

After signing up for the free trial, providing a credit card and now being placed on an auto shipment of which I did not request - I had no choice but to cancel my credit card as the only way to stop this illegal scam. Shame on me and "buyer beware" as they say.

No phone numbers work, and no response. I submitted a report to the consumer protection agency, however they cannot help to refund the $ charged. They advised to cancel the credit card which is not ideal however the only method to stop this recurring charge.

The US company will not answer their phone either. Spread the word - a major SCAM that hooks you with great graphics and false science.

Probioslim Reply:
​Hi, ​t​​hank you for reaching out! To locate your order information and to better assist you, please contact our Satisfaction Manager at Miranda@ProbioSlim.com. Our goal is to make sure we rectify your concern and make your experience as memorable as possible!
View full review
Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Unsatisfactory

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Last November I agreed to go on your free trial, before the due date, I phoned to cancel next shipment , the person I spoke to not only sent me another bottle, without an invoice , but charged me for it, I do not want anymore, ever, I wish to get my money refunded, yesterday I tried to ring the number given, operator says it's the wrong number, I'm not happy seeing $106.00 was taken from my account. There is no way I can contact anyone to rectify this problem, I shall be taking further legal action if my money us not refunded.

Going to have my back delete any further transactions. Christina King

Probioslim Reply:
Hi ​Christina, ​t​​hank you for reaching out! We have our Satisfaction Manager reaching out to you, as we speak. Our goal is to make sure we rectify your concern and make your experience as memorable as possible!

View full review
Cons:
  • Ordering without permission
  • Can not contact company
Reason of review:
Return, Exchange or Cancellation Policy
Loss:
$109
Preferred solution:

Full refund

Anonymous

Sample my A..!!!

I was offered the sample, but I did not want auto fill, the fine print is easy to miss. I have three kids, thats where the money goes as it should.

A free sample is what it should be, if I like it that should be up to me if I want more, this caused me to overdraw my checking account, who is going to pay for this, Me that's who!!! There is easy ways to lose weight other than losing your mind over how the h...

your going to pay for a mistake that they will say you should have read the fine print. If its free then probio should pay the price not me.

Probioslim Reply:
Hi ​Robin, ​t​​hank you for reaching out! We have our Satisfaction Manager reaching out to you, as we speak. Our goal is to make sure we rectify your concern and make your experience as memorable as possible!
View full review
Cons:
  • Companies way they manipulate people
Reason of review:
Return, Exchange or Cancellation Policy
Loss:
$92
Preferred solution:

cancel all orders no more refills dont ever send me anything again

Anonymous

Probioslim - Customer Care Review

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Have tried to get onto this company to cancel my order, their address in Victoria has no phone number or email address & when you call the number on the end of the invoice, it goes to America

Probioslim Reply:
​Hi ​Tracey, ​t​​hank you for reaching out! We have our Satisfaction Manager reaching out to you, as we speak. Our goal is to make sure we rectify your concern and make your experience as memorable as possible!
View full review
Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Probioslim - Review in Weight Loss, Diets and Training category

I'm not experiencing any difference have not lost weight not to mention the 45 dollars that wad taken out of my account yesterday without my permission I started out with a free trial never said I wanted it every month.. I want my money refunded asap and no more pills.. Denise D

Probioslim Reply:
​Hi ​Denise, ​t​​hank you for reaching out! We have our Satisfaction Manager reaching out to you, as we speak. Our goal is to make sure we rectify your concern and make your experience as memorable as possible!
View full review
Reason of review:
Problems with payment
Anonymous

ProbioSlim

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Like all the other disillusioned customers, I got caught by what seems to be a scam. I received the try program three days ago and got my credit card debited today, after having had 6 pills which had no effect whatsoever.

I did not have a chance to actually try the product before making the decision to continue or not.

The good news is that I received the ProbioSlim Welcome Brochure for FREE. I plan to have it framed and displayed in the toilet to remind me of what a fool I have been.

I now place a formal complaint with the Consumer Affairs.

Probioslim Reply:
​Hi ​Regis, ​t​​hank you for reaching out! We have our Satisfaction Manager reaching out to you, as we speak. Our goal is to make sure we rectify your concern and make your experience as memorable as possible!
View full review
Reason of review:
Return, Exchange or Cancellation Policy
Loss:
$100
Preferred solution:

stop the company from selling in Australia

Edgard Yxf

Probioslim - Subscription Review

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This is a scam, I have never received any product and despite emsiling and calling they continue to debit my account. Looks lije I will have to explore kegal action to retrieve my money and stop them making further deductions

Probioslim Reply:
​Hi ​David, ​t​​hank you for reaching out! We have our Satisfaction Manager emailing you as we speak. Our goal is to make sure we rectify your concern and make your experience as memorable as possible!
View full review
Reason of review:
Problems with payment
Anonymous

Probioslim Scam

As with the customer p...... off, I too have been charged $69.95 plus $9.95 postage American, but the amount that appeared on my statement was $109.03.

I can only blame myself for being so *** as to believe these American sites that claim to perform the miraculous and rip us off for supplying them our bank details. They know we can do nothing from here so foolishly us gullible Aussies continue to become victims to their dishonest scams.

Does anyone know if there is anyone we can contact to maybe get our money refunded? Also it is impossible to speak to anyone, there is always a recorded message and you cannot leave a message from them to contact us.

Probioslim Reply:
​Hi ​Sheila, ​t​​hank you for reaching out! We have our Satisfaction Manager reaching out to you, as we speak. Our goal is to make sure we rectify your concern and make your experience as memorable as possible!
View full review
Reason of review:
Several issues, charged full amount before I received sample. Can't contact them by phone. Want to return product.
Loss:
$106
Preferred solution:

Full refund

Briauna Hqs
map-marker Logan City, Queensland

Probioslim - Customer Care Review from Logan City, Queensland

No review. Havent got my order complete yet.

Missing item probioslim capsules. Yes my money gone from my account. No product.!!!

No one answers number provided. Would like my order and would like them to stop taking my money out.

nanlavender@***.com asap

Probioslim Reply:
Hi ​Sandra, ​t​​hank you for reaching out! We have our Satisfaction Manager emailing you as we speak. Our goal is to make sure we rectify your concern and make your experience as memorable as possible!
View full review
Reason of review:
Problem with delivery
Anonymous
map-marker Perth, Western Australia

Unable to contact them and also the cost

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I to fell for the free trail. Then the monthly order came in the cost on the invoice was $79.98 however when checking my credit card it show $105.93 what a rip off.

The only way you can contact them is by an 1800 number here in Australia however all you get is some guy saying how good the product is. It is one big scam. I want my money back also Australian beware of this company.

I am going to name and shame them on facebook.

The probioslim does not work and is a load of ***. They need to spell out that 69.99 + postage of 9.99 is us and not Australian dollars.

Probioslim Reply:
​Hi ​Michael, ​t​​hank you for reaching out! We have our Satisfaction Manager reaching out to you, as we speak. Our goal is to make sure we rectify your concern and make your experience as memorable as possible!
View full review
Cons:
  • No access to customer service
  • Customer service stinks
Reason of review:
Pricing issue
Loss:
$106
Preferred solution:

Full refund

2 comments
Diavian Hut

You have sent me another bottle of probioslim when i didnt order one,could you please refund me, contact me on 047606****, thank you.

Guest

Having the same problem......trying to cancel my acc.

View more comments (1)
Anonymous
map-marker Bundaberg, Queensland

Probioslim - Shipping Service Review from Bundaberg, Queensland

How do i contact to cancel payments coming off my card i havent even received any product and have had two payment... seems like a scam!

Probioslim Reply:
Hi ​Ashley, ​t​​hank you for reaching out! We have our Satisfaction Manager emailing you as we speak. Our goal is to make sure we rectify your concern and make your experience as memorable as possible!: )
View full review
Reason of review:
Problems with payment
Anonymous
map-marker Sydney, New South Wales

Probioslim - Review in Weight Loss, Diets and Training category from Sydney, New South Wales

Order number 988**** Aroha Savage i would like to return the bottle i did not ask for another one so why send it to me please e mail me aroha_savage@***.com the address

Probioslim Reply:
Hi Aroha, thank you for reaching out!We want to apologize for your sub par experience.

We take feedback of this nature very serious and have our Satisfaction Manager emailing you as we speak.

Our goal is to make sure we rectify your concern and make your experience as memorable as possible!: )
View full review
Reason of review:
Return, Exchange or Cancellation Policy
Shann Ufn
map-marker Dignams Creek, New South Wales

Resolved: ProbioSlim Fraud

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Updated by user Dec 14, 2016

After tiring of attempting to reach these people--and I would note to Mr. Anonymous #1 that I did indeed try to reach them during US Eastern time "open hours" too (and you must be a plant from the company!)--I contacted my bank to see if they could help.

After having to send the bank a number of documents that supported my claims, they did finally refund everything I spent. Thank you NAB!

Original review Oct 11, 2016

For some reason, after having put on a few pounds, I saw and fell for the free sample deal with Probioslim. That fact that the products doesn't work, at least for me, isn't the issue.

The big issue is that I'm being charged around $104 AU per month and there seems to be nothing I can do about it. No one answers the phone in Australia--I've tried a few dozen times--and the message is always "Our office is currently closed. Our office hours are 9 a.m. to 9 p.m.

Eastern time . . . ." and that's when I've called.

What does one do?

Pay this exorbitant charge for nothing (I've taken to not accepting the monthly delivery for the past two months) for the rest of my life? Help please?

Probioslim Reply:
Hi ​Jerry, ​t​​hank you for reaching out! We have our Satisfaction Manager reaching out to you, as we speak. Our goal is to make sure we rectify your concern and make your experience as memorable as possible!
View full review
Pros:
  • Bottle
Cons:
  • No access to customer service
Reason of review:
Poor customer service
Loss:
$312
4 comments
Guest

Eastern time seems to mean American eastern time. I called 1.15am and the phone was answered quickly.

An American woman cancelled my order for me, I will now wait and check that is is cancelled from next month onwards. She was polite, but kept trying to talk me into further cheaper deals, but I just kept saying I needed to cancel my subscription.

I got an email almost immediately saying my membership had been cancelled. So I can only suggest that you call in the middle of the night.

Guest

I have had the same issue. Have you managed to work out a way to cancel this?

I'm going to deal with my bank to see if they can help.

Thanks for posting.

Guest
reply icon Replying to comment of Guest-1235192

I just called my bank and they said if I have paid by credit card the only way to stop it is to get a new card. The card number changes but the account number and bsb stay the same, that way they cannot draw anymore money from your account.

If you have given them your banking account details you will then have to close your account and open a new one.

Hope this helps.

I have cancelled my old card and now have a new one.

Guest

Exactly, they keep coming and no number for Braeside Australia and no answer on US nbr. No contact email address to stop it coming.

69.99 dollars out of my account. I may have to go to my bank and close account or something. I will try writing an old fashioned letter to Braeside Victoria. Annoyed.

Have not even tried the first bottle.

I do not like being under this pressure. Maybe Consumer Help is worth a try.

View more comments (3)
Mahamed Nna
map-marker Charlotte, North Carolina

UnUsed Product Even The Trial Is Unopened - Charlotte, NC

I heard about this product on Talk Radio on Saturday Morning. Signed up for it right when I was doing Fitness Training (H.I.I.T) after doing HIIT for a month realized I didn't need the product as everything was working well.

Didn't Open the Product. Called Several Times either in the *** and then they close as it is 8pm. OR I call and the Systems are down. OR I call and they are doing a System Update.

Called a few times as I didn't have time to look up the Return Number to call, so called the Main Number for them to NOT even be able to transfer me, I had to hang up and dial the Return Number. I don't have time to be looking up a Return Number on the fly while in the car. So I finally get someone today, who is going to give me 60% back, on unopened products and has the audacity to tell me they have a 2 year Shelf Life, but he doesn't want them and then out of the other side of his neck offers me another product. What The What!?

Seriously? I am still discombobulated over that one.

Probioslim Reply:
Hi there, We are so sorry to hear about your unfortunate experience.That was truly not our attention. We really appreciate your feedback and we hope you can give us a chance to make it right! We are going to go ahead and have our satisfaction specialist Corey reach out by email to find an advanced solution. Again, we are extremely sorry for your experience and will do everything in our power to rectify this.
View full review
Reason of review:
Return, Exchange or Cancellation Policy
Loss:
$158
Preferred solution:

Full refund

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